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Frontline employee customer service rep
Change Management
12 min read

How to handle your customer success team’s hybrid work challenges

As businesses have moved to remote and hybrid operations, one nagging problem persists: How do companies navigate the inevitable customer success team challenges?

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Teamwork
7 min read

The 5 characteristics of dysfunctional teams

Dysfunctional teams can cripple an organization. To prevent dysfunction in teams, you need an understanding of the “where” and the “why,” in addition to the more obvious “who.” 

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Understanding your Predictive Index score

A lot goes into the PI Behavioral and Cognitive Assessments. Learn what makes for a “good” set of Predictive Index scores.

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23 questions to ask on your employee engagement survey
Employee Engagement
16 min read

The best employee engagement software for 2021

Discover the top 15 employee engagement software platforms to measure employee sentiment, increase engagement, and reduce turnover.

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Leadership
9 min read

Dream Teams interview: Kirk Arnold, Board Member at Ingersoll Rand

What makes a successful business? I sat down with three-time CEO Kirk Arnold to discuss the biggest competitive advantage out there: talent.

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Frontline employee customer service rep
Change Management
12 min read

How to handle your customer success team’s hybrid work challenges

As businesses have moved to remote and hybrid operations, one nagging problem persists: How do companies navigate the inevitable customer success team challenges?

Read More
Organization Design
5 min read

Who’s coming back to the office?

Who’s coming back to the office? The answer to this question is crucial to making the most of a hybrid world. Here’s why.

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sales leader
Hiring
10 min read

Hire Salespeople That Are Ready to Sell

Hiring good people is tricky. Hiring good salespeople is even trickier. That’s because sales professionals spend the day being interviewed by prospects and customers. Sales reps are professionally trained interviewers. They know what to say and how to say it to capture your attention.  After interviewing over 3,000 sales professionals for a variety of roles,…

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liminate gender bias in your hiring the predictive index
Hiring
8 min read

How to conduct a one-on-one interview: Advantages, questions to ask, and traits to look for

Learn how to conduct a successful one-one-one interview, ask strong interview questions, and find the right behavioral traits for the role.

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Leadership
4 min read

Post-pandemic team effectiveness starts with self-aware leadership.

Wondering how best to navigate today’s hybrid work environment? Here are three ways to get in tune with yourself and those you lead.

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Talent Optimization
4 min read

How to develop leaders at every level, including individual contributors

Not all managers are leaders, and not all leaders are managers.  In my 20 years of professional experience, I’ve: Though I enjoyed being a manager, I’ve chosen to spend the remainder of my career as an IC. But that doesn’t mean that I’m no longer a leader. In fact, it has strengthened my resolve to…

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A team of four people sits around a table and creates a talent management strategy
Change Management
7 min read

What is an Adaptability Quotient? How to improve your adaptability

Technology, culture, and the economy are evolving faster pace than ever before. The ability to adapt plays a critical role in the success of a business.

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