Artificial IntelligenceAI has become one of the most accessible tools for managers, but replacing a gut feeling with an AI response doesn't solve the underlying problem.
When hiring sales managers, don’t leave it to guesswork. Instead, use smart hiring practices to identify candidates who are likely to be a great fit.
Erin Balsa · 11 min read
Several years back, I started the simple practice of sending out a weekly Friday email to my employees. That seemingly little habit has changed my company, helped me to be a more inspirational leader, and it’s even transcended my organization and impacts tens of thousands of people around the world today. This is the story…
Robert Glazer · 6 min read
We’re excited to announce that we’ve revised our PI Behavioral Assessment™ reports to remove gender pronouns. The result is a new and improved user experience that reflects PI’s commitment to diversity, equality, and inclusion. Binary gender pronouns vs. gender-neutral pronouns The English language features gender-specific (binary) pronouns like he, she, him, her, his, and hers….
Erin Balsa · 5 min read
Underperformance can stem from many issues. Unclear expectations from management, poor cultural fit, and a lack of constructive feedback are just a few. Underperforming employees prevent your company from meeting its business goals. They can also dampen the rest of the team’s spirits. Bad energy is contagious. As a manager, you know you need to…
Will Otto · 5 min read
Offering great customer service is a huge competitive advantage. After a positive interaction, people become loyal to your brand—and they refer you to their friends because they trust you’ll do right by them, too. On the flip side, one negative interaction can cost you someone’s business forever. With so much at stake, you can’t afford…
Erin Balsa · 12 min read
12 leadership and team management books that have had the biggest impact on the way I manage and lead.
Drew Fortin · 8 min read
If you need to hire a loan officer you’re not alone. The position is in demand and companies are fighting one another to attract the best talent. According to the BLS, the need for these financial professionals is on the rise, with 11 percent job growth expected between now and 2026. Algorithms can determine any…
Erin Balsa · 10 min read
To become a great leader you must take control over one major part of yourself: your ego. Keeping your ego in check is a lifelong pursuit. As Charles Duhigg explained in his book “The Power of Habit,” our bodies naturally want us to create habitual behaviors. Basically, our brains try to find the most efficient way…
Wilfred Hirst · 4 min read
Decrease turnover and improve employee performance by using these techniques to reward your employees.
Jackie Dube · 6 min read
When you’re hiring business development reps, you can’t afford to get it wrong. Your sales development representatives are the first people your prospective clients talk to. This makes them very important to your company. You have to hire BDRs who can make a fantastic first impression, do effective lead qualifying, and book meetings to drive…
Erin Balsa · 10 min read
Stress in the workplace is common. According to the American Institute of Stress, 80 percent of workers experience on-the-job stress. What’s more, 40 percent of employees said their job is “very” or “extremely” stressful. As a manager, you want your people to be happy and engaged—not tense and checked out. You’ll be glad to know…
Erin Balsa · 5 min read
Think about the worst meeting you ever attended. Maybe one person monopolized the conversation and spoke ad nauseum about a topic that wasn’t important to everyone else. Perhaps the meeting started 10 minutes late because the previous group ran over their time slot. Or your facilitator struggled, in vain, to get the conferencing software to…
Erin Balsa · 7 min read
If you don’t yet have access to an employee experience survey, read on to discover four reasons why good employees leave bad managers.
Erin Balsa · 5 min read
We recently released the results of a study of 5,000+ employees about their perspectives on their managers. From it, we gleaned some amazing findings, all of which can be found in our People Management Study report. I had the chance to have a conversation with Craig Weber, author of Conversational Capacity, to talk about our…
Thad Peterson · 1 min read