Hiring
How to hire a top-performing customer service representative
Offering great customer service is a huge competitive advantage. After a positive interaction, people become loyal to your brand—and they refer you to their friends because they trust you’ll do right by them, too. On the flip side, one negative interaction can cost you someone’s business forever. With so much at stake, you can’t afford…
How to hire a top-performing loan officer
If you need to hire a loan officer you’re not alone. The position is in demand and companies are fighting one another to attract the best talent. According to the BLS, the need for these financial professionals is on the rise, with 11 percent job growth expected between now and 2026. Algorithms can determine any…
How to hire a top-performing sales BDR
When you’re hiring business development reps, you can’t afford to get it wrong. Your sales development representatives are the first people your prospective clients talk to. This makes them very important to your company. You have to hire BDRs who can make a fantastic first impression, do effective lead qualifying, and book meetings to drive…
A candid interview with a gentle giant
“The most important person you’ll hire is the first person. That way everybody after will have to meet that same high standard.” – Larry O’Toole, founder of Gentle Giant This was just one of several insights the founder of Gentle Giant, Larry O’Toole, shared when he sat down for a candid interview with our Sr….
11 ways to build a strong recruiting pipeline
We all remember the moment when we finally understood the importance of having a strong recruiting pipeline. It’s the same moment we acknowledged that we’d been underestimating the amount of time and energy needed to really attract top talent. Feeling overwhelmed and underprepared each time you recruit for a position should not be the norm….
How to find your next leader
CEO of The Predictive Index (PI) Mike Zani talks with Kristen McAlister, co-owner and president of Cerius Interim Executive Solutions. Kristen plays matchmaker to senior executives. When CEOs are looking to fill a a specific role on a temporary basis but find there’s a gap in their senior team, Kristen and Cerius, with a behavioral understanding of…
How to design an effective interview process
The interview process, in many organizations, is broken. Even the most successful organizations who pride themselves on process fail to answer key questions—What’s the best way to go about the interviewing process? How should you record the thoughts of each interviewer? How many people should be involved? Is it easier to just let interviews fall…
How to predict job success
Hiring new employees can sometimes feel like a high-stakes game of chance. You screen a resume, conduct an interview, follow up on a few references… and hope for the best. But there are ways to better predict job success—and they’re not necessarily complicated. In addition to the resume, interview, and references you usually include as…
Recruiting active vs. passive candidates
When I started looking for a job last year, it was the first time I’d done so in more than five years, and I was overwhelmed. Thinking about new routines, new commute, new people, new coffee machine, new set of work passwords. It was daunting. I’m what we at PI call a Controller pattern, a key…
Can you be too smart for a job?
All jobs require some level of cognitive ability, and research has demonstrated time and time again that cognitive ability relates to higher job performance in all roles (although the relationship is stronger in more complex job roles). But is there an upper limit? Can you be too smart for a job?