Hiring

Looking for a Customer Success Representative? Start with these interview questions.
Let’s say your behavioral target indicates this person should be calm, understanding, personable – but also capable of troubleshooting complex situations. Here are five questions you might ask to hone in on the target candidate:

Looking for a Customer Success Manager? Try these interview questions.
To nail your CSM hire, you’ll need to look beyond just skills and resume. You want to focus on ideal workplace behaviors, and you’ll need to ask the right questions to ensure the person you choose will exhibit those behaviors.

Onboarding meeting questions to welcome new team members
Starting a new job is tough, and it’s up to you as a manager to make your new team members feel welcome. The most effective way to get started is with an onboarding meeting. Learn about the benefits of an onboarding meeting.

How to create the ideal candidate profile
Not finding the kind of candidates you’re looking for? You might need a candidate profile to boost your hiring. A candidate profile is a description of the skills, personality traits, and qualifications required for an open job position. Candidate profiles also include the tasks, objectives, and desired outcomes associated with the job. Here’s what we’ll…

Cognitive function testing: What is it?
It’s important that cognitive function tests be used responsibly, regardless of the context, and in conjunction with other tools. Like a writing exercise, or a general aptitude test, these can provide additional data points that help with hiring decisions, or in ensuring job fit. But cognitive function testing should never be the sole factor in a selection process.

Understanding your Predictive Index score
A lot goes into the PI Behavioral and Cognitive Assessments. Learn what makes for a “good” set of Predictive Index scores.

Hire Salespeople That Are Ready to Sell
Hiring good people is tricky. Hiring good salespeople is even trickier. That’s because sales professionals spend the day being interviewed by prospects and customers. Sales reps are professionally trained interviewers. They know what to say and how to say it to capture your attention. After interviewing over 3,000 sales professionals for a variety of roles,…