How to get buy-in when implementing a new workplace technology

August 22, 2016
4 minute read
Last updated July 26, 2018

By Elsbeth McSorley

If you’re implementing new technology in your workplace, you want the rollout to go as smoothly as possible — which means getting buy-in from the employees who will use the technology.

Most employees understand that in the modern workplace, technological change happens continually. But implementing new technologies still can cause problems for workers, who must balance emerging new technology in the workplace with still getting tasks and projects accomplished.

If you’re implementing new technology in your workplace, you want the rollout to go as smoothly as possible — which means getting buy-in from the employees who will use the technology. To get your team on board, consider these tips for taking workers’ needs into account.

Communicate your intentions

Communicating early and often is vital. Whatever the new technology you’re introducing — such as workplace assessments or other tools like Trello, Confluence or Slack — you want to provide as much notice as possible to all team members who will use the system. Simply by communicating that a change is projected, you take a step toward obtaining buy-in. And don’t forget to include your remote teams in all communications.

Get input early in the process

Before you create your formal implementation plan, take time to survey workers about their needs and their perceptions of the new technology. If talking with every team member is not feasible, try to at least sample a variety of departments in your organization to get a feel for how the new solution may affect workflow. Tech-savvy Millennials, especially, will want a voice in any technology implementation — and they will have valuable input to offer.

Create a workable plan

After gathering information from various stakeholders, you can put together a plan that includes a reasonable rollout timeline. Without a clear, step-by-step plan, your implementation may fail or cause more problems than it solves for your team. While you cannot anticipate every contingency, you can make an effort to consider various usage scenarios and what could go wrong.

Don’t rush the implementation

Once you’ve put together a schedule that suits most of your team, don’t cave to the temptation to speed up the implementation. Many factors will arise during rollout that you could not have anticipated in the planning phase, and you need plenty of time to respond while not placing undue stress on your workers.


Provide adequate training

Your implementation isn’t complete once the software is installed and tested. Providing sufficient, ongoing training is critical for keeping your employees engaged — and for getting buy-in for future rollouts. Workers do not want to have to relearn their jobs each time you introduce a new technology; provide customized training that allows them to implement the new solution into existing workflow with as little inconvenience as possible.

Have a plan B

What if the new technology fails during or shortly after implementation? If you want employees to support future technology changes, a backup plan is critical. Whether you use onsite backups or virtual servers, you’ll need a method for rolling back to your previous setup quickly.

If you’re ready to introduce something new and exciting at your company, check out PI Insights, a growing collection of tools allowing managers and employees to easily understand workplace behaviors, be more self-aware, work better together, and make everyday workplace interaction more purposeful.

For additional details about the benefits of PI Insights, register for PI’s upcoming live webinar, “The missing link: What’s keeping your business from reaching its full potential?” taking place Tuesday, August 23, 2016 at 2:00 p.m. ET. Join this live session and learn more about:

  • The negative consequences of operating with “business blinders”
  • How a new collection of PI Insights reports maximize personal discovery and interpersonal effectiveness
  • How to ensure that all levels of your organization have the information they need to collaborate, execute, and thrive

Webinar participants will see real-world examples of PI Insights and learn how they can quickly and easily deploy these productivity and engagement tools in their organizations.

You can also visit the PI Product Blog to learn more about the benefits of PI Insights.