HOST

Matt Poepsel, PhD

Vice President & Godfather of Talent Optimization

GUEST

Traci Austin

Chief Talent Officer, Elevated Talent Consulting

Top 3 Takeaways

  1. Clear is kind. Clear communication of outcomes and priorities is essential for accountability. Leaders should verify alignment with team members on priorities and document meeting outcomes with specific action items and deadlines.
  2. Reframe the pain. Complaints are actually unnamed requests. Effective leaders respond with curiosity rather than solutions, which helps team members identify and articulate what they really need.
  3. Lead don’t solve. Developing others requires leaders to resist solving problems themselves. Instead, we should use questions to guide our team members through problem-solving so they can build these skills for themselves.

From the Source

“Every complaint truly is just an unnamed request.”

“So often there’s fear in that. So we don’t say anything and we keep going in this cycle, which increases stress and that increases burnout and frustration ’cause we’re not hitting our goals.”

“We can’t effectively hold somebody accountable if we aren’t in agreement on what we’re holding them accountable for.”

“If you find yourself holding back and not wanting to enroll someone and uplevel them in a specific area, I think it’s really important to ask yourself, ‘Why don’t I want to give up this piece?’”

Connect with Traci

LinkedIn: https://www.linkedin.com/in/traci-austin

The People Strategy podcast: https://elevatedtalentconsulting.com/podcast-2

Leadership Development program: https://elevatedtalentconsulting.com/leadership-development