NavStella is a CX strategy and implementation partner. We Turn Your Employees Into Brand Ambassadors To Drive Your Vision.
NavStella is not your traditional consulting company, nor are a run-of-the-mill agency. We don’t view our clients’ needs through the lens of our own core capabilities or technology investments and only recommend what we know.
Instead, we possess a diverse set of skills, and we operate on a progressive, collaborative, and entrepreneurial business model that focusses on only two things – solving our client’s problems and offering them the best of breed solutions while doing so. We view our clients as our partners, and our clients see us as an extension of their internal marketing and digital teams.
For brands to succeed in this age of digital transformation and ever-rising customer expectations, they need a new breed of digital agency to help them – one that melds the strategic thinking of a business consultancy, creative and outside-the-box thinking of a design agency, and the technology-centric mindset of a technology consultancy- all rolled into one. This new consulting agency space what NavStella occupies. We close the gap between brand promise and customer expectations.
We bring our global and practical experience and design a CX strategy that differentiates your brands from the competition and delivers bottom-line growth. We develop customer experience programs, surveys, and process re-engineering which has led to exponential shifts in customer experience outcomes.