Jeff Waggoner is a proven transformational CEO / COO who leads businesses through product / market development/alignment, sales and marketing evolution, and operational restructuring to streamline and focus value delivery and capture using digital transformation, partnering and M&A, development of sustainable innovation, financial management, team transformation, and risk reduction to consistently build shareholder value. Consistently exceeds targets for growth in Gross Margin and EBITDA and Revenue, Customer satisfaction / Net Promoter Score, Employee Satisfaction, and internal productivity measures. Industry experience in healthcare, health payment/insurance, internet/SaaS, consulting, financial services, media, telecommunications, aerospace and defense. International experience in 23 countries. Strong data and technology experience. P&L from concept to $115M/year, experience with Angel, Venture, Private Equity, and Public companies, strong early background in Fortune 100 and over 15 years in entrepreneurial companies. Key Skills / Experiences: • 3x CEO / 3x COO / 2x CFO High growth and/or profitability transformation to enable further growth / exit / sustainment. • Business Advisory working with CEOs, boards, and their investors with over 30 organizations. • Transformational Leadership. Led organizational transformations yielding step-change improvements in performance in 12+ organizations. Drove 3x improvement in unit Gross Margin and Revenue through $20+M, 4x improvement in Gross Margin. Turned around $50M company averting bankruptcy, restoring growth. Transformed JV to drive profitable CAGR from 29% to 68% through $205M. Driven Multi-Year CAGR up to 600%. • Structuring for Customer Experience / Value. Restructured products, operations, and drove digital transformations to deliver 50% greater customer value, NPS above 90%, and 71% lower delivery costs.
• Financial Acumen. Led creation/implementation of capital-efficient scaling and innovation raising angel and venture at multiple stages and completing Private Equity investment cycle.
• Developing High Performance Organizations. Built multiple executive and management teams, inspired entrepreneurial and accountable cultures and systems, and turned around multiple dysfunctional cultures.
• Entrepreneurial Agility. Drives rapid, balanced, and decisive decision making under high ambiguity.