Reset password troubleshooting guide

If you never received your password reset email, there’s a few possible reasons why.

Blocked by a firewall

You may not be receiving the password reset email due to your company not safelisting PI’s URLs. To ensure all PI software-related emails are delivered, make sure your IT team has safelisted the following:

  • 192.254.123.39
  • predictiveindex.com
  • mailer.predictiveindex.com
  • outbound.research.net

Inactive account

If you are not receiving your PI password reset email, it is possible that your company’s PI software account has been placed on hold or has been retired. Please contact your PI certified Partner (if applicable), the PI Account Owner, or your supervisor for further information.

If you have explored the potential reasons above and are still unable to login, please email customerservice@predictiveindex.com for assistance.

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