Course Wrap Up
You’ve Completed Tier 1!
Video Transcript
Your learning should not end when you have completed this training course. In many ways, your learning is just beginning. The real lessons occur when you try to implement these skills you have just obtained. Refer back to this training and the resources available to you when you have questions. The art is not the knowing of all things, but the ability to find the answer efficiently. As questions arise, write them down in a notebook or google doc, whatever works for you so that you can go back to it when a similar situation arises again — because it will.
To truly be great as a Tier 1 User Operations Specialist takes time, so be kind to yourself and learn from your mistakes. Our hope is that this course has laid the foundation for you to continue working on your ability to deliver outstanding customer service.