Legacy Software Troubleshooting
Unblock a User in Auth0
When a user has tried logging in too many times with the incorrect username or password, they can cause themselves to become blocked and are unable to log in.
At that point the client or partner must contact us to release the block. At times they also need us to reset their password.
1. Log into Auth0
2. Search for user’s email and select their user profile. You can easily verify if they are block because there is a red label on their profile that says ‘blocked’.
3. Select ‘Actions’
4. Select ‘Unblock User’ from the dropdown menu.
The user is now unblocked and they can log in per usual OR you will need to reset their password as in the last lesson.