If you never received your password reset email, there’s a few possible reasons why. Blocked by a firewall You may not be receiving the password reset email due to your company not safelisting PI’s URLs. To ensure all PI software-related emails are delivered, make sure your IT team has safelisted the following: Inactive account If…
What is a team? In PI’s software, a Team represents a group of people who work together in an organization. Part of the purpose of Teams is functional: Teams allow you to make changes to an entire group, instead of one-by-one. The other purpose is behavioral: just like individuals have Reference Profiles, Teams have Team…
This article is to help you better understand Folders, Teams and Users in the software and to help keep your account organized with all your data and users. Folders Folders can be thought of very much like any file structure on a computer. Every account has a main “root” folder that has the same name…
If you are having trouble locating an assessment in the software, there may be a few reasons why you can’t find it. Read through the options below to help you determine where the assessment may be located and how to receive access. Assessment was archived or deleted If you received a completion email from an…
Given the sensitive nature of cognitive data, you have the option to hide cognitive data from your portal when needed. If you have Cognitive data enabled in your user account but are having trouble viewing cognitive scores, your cognitive data may be hidden. You can tell if your cognitive data is hidden by the blue bar…
If you have a behavioral or cognitive assessment that is no longer needed in your account, there are two different options you can take to remove the results depending on what is needed. You can either archive a single assessment but keep the assessment takers profile, or you can remove the entire profile of the assessment taker….
This article will provide you with best practices for keeping your software user list up to date—and manageable— as employees come and go. Disable Software Users For the current Account Admin or Owner we recommend setting up a quarterly review of your user list in user management. This ensures you stay up to date. Best…
Using the latest version of our software, PI2? Click here for the right troubleshooting guide. Overall best practices Browsers: We recommend utilizing the software using Google Chrome or Firefox as your browser. While it will still work on other browsers, these browsers are not as optimized to process modern web development standards, so you may encounter…
To access the company settings section, click on your name in the top right corner and then select ‘Administration’. Select the ‘Company Settings’ tab. Update Assessment Settings 1. To update the number of days an assessment is active for before expiring, click the number drop down for either the behavioral or job assessment. NOTE: you…