Hiring a top-performing general manager is key to success at your hotel. But what makes a high-performing GM, and where do you find them? Read on to find out.
Clayton Courtney · 7 min read
We conducted a survey of 156 CEOs, presidents, and chairpeople as part of our What CEOs Really Want From Consultants Report. Here are four findings.
Laurel White · 2 min read
Business problem solving is par for the course when you’re a CEO. Discover the discipline top CEOs use to solve their biggest challenges.
Erin Balsa · 7 min read
Not sure about the use of pre-employment assessments in the hiring process? Get the ins and outs from one of our scientists.
Allison Siminovsky PhD · 8 min read
There are four forces of employee disengagement and poor team fit is number three on the list. (Previously we’ve covered poor job fit and poor manager fit, which are reasons one and two.) Top organizations are built on high-functioning teams. That’s because a team that’s fully aligned is greater than the sum of its parts; team…
Jackie Dube · 5 min read
Move over, millennials: Generation Z is growing up, and its oldest members are now entering the workplace. Individuals from Gen Z (ages 7-22 in 2019, according to Pew Research) have much in common with millennials—but there are some significant differences, too. The more you understand what makes Gen Z tick, the better positioned you’ll be…
Laura Gayle · 5 min read
As a talent optimizer, you need to master diverse leadership and management skills. You might be naturally adept at some of the following skills—but developing competency in others will force you to stretch beyond your comfort level to close gaps. While it won’t be easy, doing that important work will set you up to be…
Erin Balsa · 12 min read
There are certain behavioral traits that are common to all great accountants, whether the person is an individual tax professional or a CFO of a multibillion-dollar company. Great accountants are detail-oriented, of course, or “high D” in Predictive Index speak. They must be thorough and precise—and comfortable living within rules and guidelines, thank you AICPA. (If…
Ashley Driscoll · 5 min read
Take a good hard look at your company. Is it performing at its absolute best? If you’re like most leaders, you struggle to overcome common business challenges like turnover, employee disengagement, a changing market, bad hires (the list goes on and on). In spite of your best efforts and your best intentions, you can’t quite…
Erin Balsa · 9 min read
Just because you ask cashiers to collect email addresses from customers doesn’t mean they will. They might not cross-sell products like you ask them to either, or even embody your brand promise of customer service. Motivating your frontline employees— i.e. cashiers and customer service reps—to support your business goals can be a struggle. You might consider…
Erin Balsa · 7 min read
Fulfilling the point-person role to see projects through to fruition, project managers must be up for the challenge of spearheading necessary tasks and taking the fall if something goes wrong. A good project manager can be the difference between meeting deadlines, budget and, scope requirements and failing to meet expectations. With so much at stake,…
Erin Balsa · 11 min read
The best HR professionals aren’t the compliance officers of old: they’re strategic partners in planning, org design, and driving the business to success.
Riia O'Donnell · 4 min read
As tempting as it may be to fill a position with a “good enough” candidate, in the long run, it pays to hold out for the right candidate. That’s especially true right now when a growing shortage of skilled labor is affecting the financial services sector. A 2018 study by Korn Ferry predicted a worldwide…
Erin Balsa · 4 min read
The best human resources leaders run departments that are fluid and proficient. This requires shaping effective processes but also knowing when to bend the rules. In fact, when we asked our people operations team to highlight top HR sins, recruiter Will Otto warned that process isn’t everything. Prioritizing process over common sense can come back to…
Jackie Dube · 3 min read
I quit. Those are the two words you least want to hear from a high-performing employee, especially if you’re running an SMB where maintaining headcount is all the more critical. It takes time to find good talent—and employee turnover costs add up—so losing even one worker can hurt. So why do good employees quit? If…
Erin Balsa · 5 min read